Questions and answers

Per location, per month: Benefits $349, Treatment $249, Billing $249 and Reports $129, or all four as Revenue for $799. After version 1.0: Office $149, Front Desk $199 and Growth $199, Office and Front Desk together as Practice Essentials for $299, and all seven as Everything for $1,199. There's no setup fee. See pricing.

No. It's month to month, and either side can cancel with 30 days' notice.

500 texts a month are included, and extra texts are billed by use. Shipping labels for lab cases, and extras you choose to turn on such as mailed statements, are billed by use. Sales tax applies where the law says so. Patient payments taken through AIdontics carry one all-in rate per payment, with nothing added on top:

• Card, online: 3.4% + 30¢ a paymentText-to-pay and statement links: patients pay from their phone, by card, Apple Pay, Google Pay or Cash App Pay.
• Card, on a card reader at your desk: 3% + 10¢ a paymentTap or insert at the desk, and it posts by itself.
• Pay over time: 6.5% + 30¢ a paymentKlarna or Affirm: the patient pays over time, and your clinic is paid in full.
• Bank (ACH): 1%, capped at $7 a paymentFor large balances: never more than $7 a payment.

Mailed statements: No printing, stamps or envelopes. That's all. See the rates on the Pricing page.

Nothing switches off by itself. Your admin gets a notice in your portal and an email, we're told too, and we sort it out with you. Your records in Open Dental are never touched either way.

No. Nothing is added to your price for it.

Only with notice by email and in your portal: 60 days for your monthly packages, 30 days for pay-as-you-go prices. The new price applies from the date in the notice, and you can turn a pay-as-you-go item off, or cancel, before then. A lower price applies at once, with a notice.

Yes, two ways. A demo walks you through everything on a fake clinic with made-up patients. A free two-week audit looks at your own Open Dental and shows what's wrong and what money is left. The audit only reads, and it needs a signed BAA first. Book either one.

Dental offices on Open Dental. Each location has its own agreement, so a group can start with one office.

Not yet. AIdontics works with Open Dental only.

No. It works alongside Open Dental. Your charts, ledgers and schedule stay in Open Dental, and your staff keep working there.

For your team, yes. Your portal opens on staff phones and iPads, full screen from the Home Screen like an app, with nothing to download from an app store. Each person signs in with their own Open Dental username and password and sees only what their role allows. Patients don't install anything: they get texts and emails from your office, and open your office's own web pages, with your name and logo.

It depends on each insurer, and on what your office has access to. Every office is different, so we go through your insurers with you in the demo or the audit.

Yes. Buy any package on its own, except Treatment, which needs Benefits because its lists come from the benefits it reads.

AIdontics is a separate company, Aidontics LLC, in Pennsylvania. The software was built in a working Open Dental practice, and we don't sell to offices in that practice's local area.

One of your own Windows PCs that stays on, with its disk encrypted. It can't be the server Open Dental runs on. You'll also need a recent version of Open Dental. We check everything with you before you sign.

No. It runs on a PC you already have, and there's nothing to buy from us but the monthly price.

We do it with you, on a shared screen. Your staff enter any passwords themselves, and those never leave your office.

Each role gets a short first-week checklist, there's help on every page, and a help chat answers questions about the software.

Yes. Your admin chooses which codes are entered, which insurers are read, when follow-ups go, the wording patients see, and who can do what.

Yes. Texts go from a number of your office's own, registered in your office's name, which can take up to 15 business days. Until then, messages go by email. 500 texts a month are included. No amounts or treatment are ever put in a text, every text is logged in the patient's chart, and a patient who replies STOP gets no more texts.

On one of your own PCs, on an encrypted disk, not in a shared cloud database with other practices. The agreement lists the few exceptions, such as encrypted backups. More on security.

Not without your say-so. We have no login at your office. Support can look only with a temporary permission from your admin, which is logged and can be ended at any time.

Yes. A business associate agreement is part of the agreement we send when you sign up.

No. There's no such certificate, so no company can honestly claim one, and we don't. What we do instead: a signed BAA, your data at your office, and backups only you can open.

Encrypted every night, and opened only by a recovery code your clinic keeps. We don't keep a copy of the code.

In version 1.0, only the help chat, which answers questions about the software from our own help articles and refuses patient details. Insurance reads are automated, not AI. Growth, after version 1.0, also uses AI to help write ads.

No. We won't sell your data, use it for marketing, or de-identify it without your written permission.

Through the support form in your portal. We reply by the next business day.

Updates install by themselves, usually overnight. You can ask to hold one for a limited time, but security fixes always install.

The software on your PC keeps working for up to 30 days even when it can't reach us. Patient pay and statement pages, sign-in away from the office and the help chat need our systems, so they stop until we're back.

Reads, automatic work and patient pay pages stop until it's back on, and your admin is told.

You export your data, we help you uninstall, and your backups are deleted within 30 days. We confirm it in writing.

You do. The agreement says so.